Design Strategy Manager – Abu Dhabi

Etihad is hiring a Design Strategy Manager to turn its brand strategy into a consistent guest experience, from the first booking touchpoint to arrival.

What the role involves

• Identify and shape strategic design opportunities across the end-to-end guest journey
• Work with the brand, guest insights, ground operations and crew and service teams
• Convert customer insight into design strategies that can be built and operated in practice

What the employer is looking for

• A degree in industrial, interior or transport design, or in design research and strategy, or equivalent proven experience
• At least seven years developing experience-design strategy, ideally in aviation, hospitality or another guest-focused industry
• Strong storytelling and presentation skills

Summary written by Disruptors Digest. The employer’s own posting has the full, authoritative description, requirements and application process.

Etihad Airways is an airline based in Abu Dhabi. Frank Meyer has led its Digital Technology & Innovation division as Chief Digital Officer since September 2019, and the airline has announced cloud, modernisation and digital-experience projects during that period.

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