Senior Quality Officer – Abu Dhabi

The role defines and runs quality assurance for Etihad's in-house and outsourced guest relations and baggage-claims work.

What the role involves

• Run calibration sessions with the outsourced vendor and report the outcomes
• Act as Etihad's contact for vendor errors and manage the dispute process
• Suggest technical fixes that reduce errors and improve overall quality

What the employer is looking for

• A university degree and five or more years in contact-centre and email handling in travel
• Customer service experience and a Six Sigma Green Belt

Summary written by Disruptors Digest. The employer’s own posting has the full, authoritative description, requirements and application process.

Etihad Airways is an airline based in Abu Dhabi. Frank Meyer has led its Digital Technology & Innovation division as Chief Digital Officer since September 2019, and the airline has announced cloud, modernisation and digital-experience projects during that period.

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