Premium Guest Recovery Supervisor (Bilingual Arabic/English)

A supervisory role leading the team that looks after premium guests when their journeys are disrupted.

What the role involves

• Coach and oversee controllers who arrange bespoke recovery and re-accommodation
• Handle executive escalations and support duty managers in operational decisions
• Check quality and keep the team to Etihad's premium service standards

What the employer is looking for

• Five or more years in high-touch customer service or recovery in aviation, including supervising a team
• Arabic and English, and a bachelor's degree in business, aviation or hospitality
• Good knowledge of passenger-rights rules and ticketing and departure-control systems

Summary written by Disruptors Digest. The employer’s own posting has the full, authoritative description, requirements and application process.

Etihad Airways is an airline based in Abu Dhabi. Frank Meyer has led its Digital Technology & Innovation division as Chief Digital Officer since September 2019, and the airline has announced cloud, modernisation and digital-experience projects during that period.

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