Manager Product & Service Quality – Abu Dhabi

This role checks that Etihad's products and services are delivered the way they were designed, and drives fixes where they are not.

What the role involves

• Assess whether product development teams follow approved processes, specifications and standards
• Review products across cabins and guest touchpoints against the intended experience
• Record gaps and risks and follow corrective actions through to closure

What the employer is looking for

• A degree in hospitality, business, aviation, quality management or a related field
• At least five years in product or service quality, guest experience or continuous improvement, preferably in aviation or a premium service setting
• Root-cause analysis and stakeholder management skills

Summary written by Disruptors Digest. The employer’s own posting has the full, authoritative description, requirements and application process.

Etihad Airways is an airline based in Abu Dhabi. Frank Meyer has led its Digital Technology & Innovation division as Chief Digital Officer since September 2019, and the airline has announced cloud, modernisation and digital-experience projects during that period.

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