Customer Service Representative (Baghdad)

Asiacell is hiring part-time customer service representatives in Baghdad on a temporary basis. The same role is also advertised for Erbil, Basra and Sulaymaniyah. Representatives take calls and complaints, sell and up-sell products, and work to keep customers satisfied and retained.

• Answer incoming calls and handle customer questions and complaints, including those about the Eshrat Omor programme
• Sell products and place orders in the call centre systems
• Keep strong knowledge of Asiacell products and services
• Escalate issues to the team leader and log all calls according to procedure
• Up-sell and cross-sell, and retain customers at risk of leaving

• Computer skills (MS Office)
• Arabic and English
• Customer communication, complaint handling and cross-selling skills listed by the employer

Customer service MS Office complaint handling

Asiacell is an Iraqi mobile operator that is part of Ooredoo Group. Ooredoo reported that Asiacell's customer base reached a record 20 million in 2025, up 5%, and that its 2025 EBITDA rose 13% to QR724 million at a 42% margin. In the first quarter…

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