Frank Meyer and Etihad Airways’ Digital Transformation: A Timeline

Frank Meyer has led the Digital Technology & Innovation division at Etihad Airways as Chief Digital Officer since September 2019, according to the airline’s leadership page. This article collects the publicly announced digital milestones of the period, with a source for each.

About Frank Meyer

According to his biography on the SITA board page, Meyer held a senior transformation role at Emirates, was Group CIO at The Adecco Group and was CIO of Swiss International Air Lines before joining Etihad. At Etihad he is a member of the Executive Committee and leads the Digital, Technology & Innovation division.

Timeline of announced digital moves

• November–December 2021: multi-cloud move. Etihad and Kyndryl announced a multi-year agreement. The airline had relied on a private cloud and wanted a strategy across several public clouds. Kyndryl’s role is to help select suitable cloud platforms and to migrate and manage workloads over about three years. Source: Kyndryl.
• January 2025: technology modernisation. Wipro announced that Etihad selected it to lead a five-year technology modernisation covering workplace, network, infrastructure and service management, migrating legacy systems and adding generative AI modules across the IT framework. Source: Wipro.
• February 2025: new website and app. Etihad rolled out a redesigned website and mobile app with a left-side navigation menu and a new colour scheme it calls “midnight dune”. Online check-in uses pre-populated data, and the app doubles as a travel assistant with booking, trip management and loyalty profiles in one place. The Etihad Guest loyalty programme is integrated into both. Source: Etihad; also reported by Gulf News.

What the sources do and do not show

The announcements above describe projects and contracts. They do not publish results such as cost savings, customer-satisfaction scores or revenue effects, so this article does not claim any. The company has not published a roadmap that we could cite for future plans such as an “AI-first” airline.